Terms and refund policy

Terms of service

viralclip.net turns long videos into short clips with captions. By making an account or using the site, you agree to these terms.

Your account

• You can make as many accounts as you like, but the Free plan's monthly credits are for one account per person. An account made from a browser or internet connection that already has an account, or made through a VPN or proxy, starts with no free credits and doesn't get them each month. Paid plans and top-ups work the same on every account. To tell accounts apart we remember the internet address an account was made from and a random ID stored in your browser (no other personal data).
• Keep your password to yourself. You're responsible for what happens on your account.
• If you sign in with Google, Google tells us your email address and confirms it's yours. It becomes your username. We never see your Google password.

Your videos

• Only clip videos you own or have permission to use. You're responsible for the videos you send and the clips you post.
• Don't use the site for anything illegal, hateful, sexual, or that breaks someone else's rights.
• Your videos and clips stay yours. We only use them to make your clips. Uploaded videos are deleted once your clips are made, and clips are deleted automatically after 24 hours, so download the ones you want.

Credits and plans

• Videos cost credits, as shown on the Pricing page and next to the Clip it button before you start.
• Credits have no cash value and can't be transferred or exchanged for money.
• Plan credits refresh each month. Unused ones expire, except for the roll-over allowed on Creator (1 month) and Studio (2 months). Top-up credits don't expire, but can only be used while you're on a paid plan.
• Paid plans renew automatically until you cancel. Yearly plans are paid up front and still get their credits month by month.
• Payments are handled by our payment provider, Whop, under its own terms. We never see or store your card details.
• See the Refund policy below for cancellations and refunds.

Fair use

Plans have limits (video length, clips per video, videos at a time), shown on the Pricing page. To keep the site working for everyone, we may limit or pause accounts that abuse it, for example with automated sign-ups or requests, or by charging back payments. An account with a disputed payment can't start new videos while the dispute is open.

The service

• We work hard to keep the site running and the clips good, but we can't promise it will always be available, that every clip will go viral, or that the AI picks the moments you would have.
• We may change features, limits and prices. Price changes apply from your next renewal, and we'll tell you beforehand.
• As far as the law allows, our responsibility to you for any problem is limited to what you paid us in the 3 months before it.

Changes and contact

If these terms change, we'll update the date at the top, and for important changes we'll tell you on the site. Questions: support@viralclip.net.

Refund policy

Cancelling a plan

You can cancel any time from Settings. Nothing more is charged after that, and you keep your plan and its credits until the end of the period you've already paid for. Then your account moves to the Free plan.

Refunds for plans

• Unused payments: if you haven't used any of the credits from a payment, you can ask for a full refund within 7 days of that payment.
• Used payments: once you've used credits from a payment, that payment isn't refundable, but you can still cancel so you're not charged again.
• Yearly plans: the 7-day rule above applies to the yearly payment. After that, cancelling stops the renewal and you keep the plan until the year ends.

Top-ups

Top-up credits can be refunded within 7 days if you haven't used any of them.

Videos that don't work out

You never need to ask for these, it happens by itself:

• If a video fails, all of its credits come back.
• If we make fewer clips than you asked for, the credits for the missing clips come back.

When a refund is made

The credits that payment added are removed from your account. If you've already used some of them, your balance can go below zero, and new videos can't start until it's back above zero.

How to ask

Email support@viralclip.net from any address and include your viralclip.net username. Refunds go back to the card or account you paid with, through our payment provider Whop. Banks usually take 5–10 working days to show them.