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MCDONALD’S has assured some customers it’s looking into a discrepancy with their recent coffee orders.
Those who bought the fast food giant’s affordable morning staple were expecting a different cup design than what they got.
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Earlier this month, it was announced that McDonald’s McCafé would be featuring some holiday-themed cups starting on November 18.
It’s all part of the company’s new “Good Mornin” campaign, honoring “the simple act of saying good morning and spreading a little joy through daily coffee moments.”
To create designs perfect for the season, McDonald’s collaborated with artist Scott Martin and Doodles, an entertainment company anointed by Pharrell Williams that started as an NFT project, to create three variations for small, medium, and large McCafé coffees.
Each features unique, colorful characters enjoying the winter and getting last-minute gifts.
“We’re excited to bring a fun experience to our community, to introduce millions of fans to Doodles, and to spread some joy with morning coffee this holiday season,” Julian Holguin, CEO of Doodles, said in a statement.
While the Doodles holiday cups have been given out nationwide since Monday, some have claimed they still haven’t gotten theirs when they’ve ordered coffee at McDonald’s.
MISSING OUT
“Got bamboozled at our local @McDonalds no gm for us @doodles,” a customer cried out in a post on X.
“We too got rugged by @McDonalds,” another wrote.
Both customers included pictures of the standard yellow McCafé cups, searching for answers.
McDonald’s quickly responded to the first customer, noting that they would be looking into why their local chain didn’t have the Doodles cups available for their morning coffees.
“Hey! we hear ya. send us the restaurant address via DM, and we’ll look into it for you,” the official McDonald’s account replied.
While it’s unclear why the customers weren’t given the Doodles holiday cups, it’s possible their local McDonald’s hadn’t gotten them yet after the nationwide distribution.
DIGITAL DEAL
There’s also other ways to take advantage of the Doodles partnership in the meantime, per Food & Wine.
Those who buy a coffee can use the McDonald’s mobile app to get the exclusive “pack ripping” experience, which includes an assortment of Doodles-themed items, like digital wearables for avatars, access to Doodles animated content on the Stoodio platform, and more.
This year, we’re making our coffee even more special by giving our seasonal packaging a fresh and unexpected collaboration with Doodles, the perfect partner, as so much of their content revolves around mornings and coffee moments.
Tariq Hassan
There’s even co-branded accessories and apparel from McDonald’s and Doodles set to come out in early December, along with the music video to a new song called “Good Mornin'” from Marley Bleu.
The song was produced by none other than Pharrell, a former McDonald’s crew member.
Tariq Hassan, chief marketing officer at McDonald’s, emphasized that the Doodles collection was created as an effort to make the company’s coffee even more “special” after working hard on the recipe for years.
“It may not be the first thing you think about when you talk about McDonald’s, but coffee is an integral part of the McDonald’s experience,” Hassan said in statement.
“We’ve relentlessly worked to make it taste better year over year, investing in new technology and educating crew teams on coffee culture in an effort to deliver a more consistent, fresher cup of coffee every time.”
More information on the McDonald’s and Doodles partnership can be found on the website dedicated for it.
McDonald’s also recently confirmed the Grinch Happy Meal offering with limited-time plushies.
The CEO of Krispy Kreme also noted that around 2,000 McDonald’s locations would soon be seeing fresh donuts.
