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A LOWE’S shopper warned he almost abandoned an expensive item in-store over the chain’s checkout policy.
The customer was so aggrieved that he would spend more elsewhere so he wouldn’t encounter the machines.
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In an X post, he lashed out at the retail chain and said that he doesn’t use the self-checkout.
The shopper, known only as Kevin, claimed he had told the retailer before.
He claimed he almost walked out on an item that cost $457.50 because of the chain’s self-checkout policy.
“It is not my responsibility,” he said.
The shopper then claimed he would spend $300 more on the exact same item from an alternative retailer just to avoid using self-checkout.
Kevin is not the only Lowe’s customer who has slammed the company over its apparent self-checkout policy.
The company has not announced that it has completely implemented self-checkout, but shoppers have pointed out that the machines are a feature in stores.
“Why has Lowe’s moved to a self-checkout-only model?” one asked on Reddit.
“I love self-checkout don’t get me wrong but there are lots of times for hardware you need a cashier. Now the self-checkout backs up while the one employee tries to hopscotch around.”
They labeled the policy a “failure” in customer service.
The question sparked a furious debate on the social media forum and some customers claimed to boycott the retailer in light of the self-checkout approach.
“I have officially quit shopping at Lowe’s,” a customer raged.
“This includes online as well as brick-and-mortar purchases. I will not check myself out.”
Shoppers said they wouldn’t use self-checkout at Lowe’s because the items they were buying were heavy.
The U.S. Sun has approached Lowe’s for comment.
Lowe’s is not the only chain that has come under fire over its use of self-checkout.
The U.S. Sun has previously reported how shoppers have felt frustrated when the technology malfunctions, lengthening the time in store.
ITEM LIMITS
Self-checkout machines have been around for decades and were hailed for their convenience.
But, shoppers have pointed out how the kiosks have not had the intended consequences.
Retailers like Target and Schnucks have rolled out policies to ensure self-checkout remains efficient.
In March, Target bosses implemented a policy limiting shoppers to scanning a maximum of 10 items.
The policy was initially tested during a trial phase before being rolled out on a more widespread basis, according to a company statement.
Chiefs also revealed they would cater to shoppers who prefer using a traditional checkout.
They announced that more lanes with cashiers would be opening across stores.
But despite the company’s intentions, it hasn’t stopped customers from airing their frustrations.
Customers have pointed out that some stores do not have enough traditional lanes.
Others have labeled the policy “trash,” while some have claimed they were denied a quick checkout.
Shoppers also wondered how someone could enter a Target store and restrict themselves to a maximum of 10 items.
Schnucks execs implemented a policy similar to Target’s, and bosses explained that one factor was to tackle theft.
Customers at certain Walmart stores have experienced the policy limits in action.
But it doesn’t appear that the policy has been rolled out across all Walmart stores.
