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A FRUSTRATED customer has blasted Lowe’s on social media after the chain retailer charged his card twice, leading to a bad experience.
Taking to X (formally Twitter), the customer known as Douglas called out the home improvement chain for its customer service.
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He said: “Ordered some interior doors for my house.
“They charged my card twice by mistake. Transferred my order to the Boise location and delayed delivery by 2 weeks. Unacceptable.”
A customer representative reached out to Doug in the comment section to help resolve the situation.
They said: “We’re sorry to hear about this experience while ordering some interior doors, Douglas.
“We’d like to review this further – please DM us the name on the order, phone number, email, order number, and store location (if purchased in-store) when you have time. Thanks!”
However, the irate customer simply replied “no” to their comment.
It is not known whether the situation has been resolved.
It comes after Lowe’s recently apologised to customers after shoppers blasted the chain’s ordering system.
Two customers were left outraged by the home improvement retailer as they claimed their orders never turned up.
One took to X, formerly known as Twitter, to complain about some garage doors that he says never turned up.
He wrote: “Purchased @wayne_dalton garage doors from @Lowes well over a month ago.
“Order shows doors were shipped via FedEx, but tracking number is invalid.
“Found out my doors are with some company called @JaydorD (The Jaydor Company).”
The disgruntled shopper went on to claim that he made phone calls in an effort to find out what was going wrong but they all went “unanswered”.
A Lowe’s representative replied on their official account: “Sorry to hear you’ve had order issues, Robert.
“We’re here to help! Please DM us the name on the order, phone number, email, order number, and store location (if purchased in-store).”
But he was not the only customer left frustrated by the chain.
Another tagged Lowes on X to attack their ordering process more specifically.
He said: “You have the worst online ordering. I have ordered twice from you, once last year for an AC filter and after many delays and emails saying it was on its way, you cancelled my order.”
Another Lowe’s representative replied: “Thank you for letting us know about this. We’d like to help – please DM us the name on the order, phone number, email, order number, and store location.”
It follows after another frustrated Lowe’s customer warned he almost abandoned an expensive item in-store over the chain’s checkout policy.
The customer was so aggrieved that he would spend more elsewhere so he wouldn’t encounter the machines.
In an X post, he lashed out at the retail chain and said that he doesn’t use the self-checkout.
The shopper, known only as Kevin, claimed he had told the retailer before.
He claimed he almost walked out on an item that cost $457.50 because of the chain’s self-checkout policy.
“It is not my responsibility,” he said.
Kevin is not the only Lowe’s customer who has slammed the company over its apparent self-checkout policy.
The company has not announced that it has completely implemented self-checkout, but shoppers have pointed out that the machines are a feature in stores.
“Why has Lowe’s moved to a self-checkout-only model?” one asked on Reddit.
Lowe’s is not the only chain that has come under fire over its use of self-checkout.
The U.S. Sun has previously reported how shoppers have felt frustrated when the technology malfunctions, lengthening the time in store.
