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A KROGER shopper raged at the chain after she claimed an issue had left her without a prescription.
The customer fumed and blamed the chain’s app for keeping her waiting.
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Saphira (@Saphiragaga) called on Kroger to make a change to its system to prevent the issue she has supposedly encountered.
“@kroger you guys need to get your app together,” Saphira wrote on X.
“It is never working properly and so frustrating.”
She then explained how the app issue had apparently not allowed her to order medication.
“Can’t even get to order prescriptions. Come on Kroger……get it together please.
“Tired of installing and uninstalling which never works.”
Kroger quickly apologized to their customer and promised to escalate the problem.
“Hi, there! We’re sorry to hear this, and we would love to help!” Kroger wrote.
The chain asked the shopper to call them so they could “troubleshoot” the issue with their digital team.
NOT APPY
Saphira has not been the only Kroger shopper to complain about the chain’s app, The U.S. Sun has previously reported.
The grocery retailer apologized to another shopper who claimed they were treated “like a criminal” when they attempted to leave the store.
This shopper said they were “done” with the chain after they claimed they experienced an issue using the receipt on their app to leave the store.
“@kroger why can’t I use my receipt in your app to get past the ridiculous security guard?” the disgruntled customer wrote on X.
“Your stupid sign claims you can ask me for a receipt, why isn’t the one in your app good enough?
All about the app
Kroger’s app promises different ways to save money in one convenient place.
Shoppers can clip digital coupons and get personalized savings.
App users can earn one fuel point for every dollar they spend and redeem them for as much as $1 off each gallon of gas at participating retailers.
Customers can save over $1,000 on average each year, according to Kroger’s website
“Being treated like a criminal because I shopped is BS. F***ing done with your business.”
Kroger was quick to respond, writing, “We apologize for any inconvenience.
“Please send us a PM with your phone number, email address, and the zip code of store address you are referring to so we can forward your feedback to our leadership.”
Another customer complained about an app change that meant they had problems redeeming coupons.
