\
KROGER has promised to investigate an incident after a “crazy” checkout line was captured in-store.
The grocery giant’s checkout lanes have turned into a chaotic nightmare, leaving customers fuming and fed up with the long wait.
2
2
One customer took to X to share his frustrations, slamming the chain for having a “pretty crazy” line.
He said: “I’m a pretty patient person, but one checkout lane open out of fifteen at 9:30 on a Sunday morning is pretty crazy.
“Line is back to the bathrooms. N. Decatur road location in Decatur Georgia.”
Footage shows every other lane completely empty.
But the X user complained of how everyone was made to queue in the same one.
Kroger responded to the unbelievable footage, apologising for the experience.
The retailer said: “This is not the experience we want for our customers to have.
“Kindly DM us and provide the exact store address with zip code so we can escalate this. Thank you.”
Kroger shoppers have been up in arms over the checkout service.
Customers are calling for employees to come back for assistance despite policies at select Kroger stores favoring self-checkout over traditional cashiered lanes.
Shoppers are being forced to brave the self-service lanes, and they’re not happy about it.
Kroger also caused uproar among shoppers for alleged overcharges.
Meanwhile, this isn’t the only apology the supermarket has had to issue in recent months.
Kroger has apologized to a customer who became offended due to receipt-checking measures at the retailer.
Customers were not happy when they spotted employees checking receipts and carts with wheels that lock when pushed outside the store.
Elsewhere, Kroger customers have complained about the store’s digital coupons.
One shopper said he wouldn’t go back due to price hike fears.
Kroger’s refund policy
Kroger shoppers can return items with or without a receipt.
All Kroger Co. Family of Stores can accept returns of items purchased at any location within 30 days of purchase.
Returns with receipts:
- Customers can use digital or paper receipts to get a refund
- The refund will be returned in the same payment method the purchase was made. Either going back on a card or handed back in cash
Returns without receipts:
- Customers wanting to return more than $10 will receive a store merchandise gift card for the value
- Customers who spent less than $10 will receive cash
