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A FURIOUS shopper has accused Kroger of fraud after their items went up in price before being delivered – after ordering his groceries just the night before.
The shopper took to X to blast the chain for the move which forced them to pay more than they thought they were when placing the order.
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On Thursday, X user John posted: “@kroger literally I ordered groceries last night, paid for them, had them delivered today, and before delivery the price went up?
“I got charged again today because the price went up before delivery happened?
“That’s called fraud. I agreed to pay the price on my receipt.”
Kroger responded: “Hello John. We’re sorry to know about this.
“This is not the experience we want for our customers.
“Kindly call us at 1-800-576-4377 or send us a DM with your shopper’s card number, name, and email address so we can make things right.
“Looking forward to hearing from you.”
KROGER DEALS
Customers can expect lots of deals at Kroger this Christmas.
The store has launched its 12 Merry Days of deals, which began on Wednesday.
The grocery chain is offering customers a new daily discount until December 15th.
Each offer will be available to clip within this period, for redemption on December 17th.
“12 Merry Days of deals are just two days away and we can’t wait to surprise customers each day with a new way to save big this holiday season,” said Mike Murphy, Kroger’s vie president of Merchandising.
“During this special event, in addition to enjoying great savings, we hope customers have as much fun discovering daily offers as we did coming up with a festive lineup of incredible deals to help save during the busiest time of the year.”
Offers may be redeemed up to five times each in a single transaction.
Products set to be included in the daily deals include goods for holiday hosting, seasonal merchandise, and fresh produce.
And to participate in the 12 Merry Days, customers should visit the Kroger app on the select dates.
Customers can avail of more than $600 in savings weekly using the digital coupons.
There are more than 30,000 possibilities for customers to swipe through.
KROGER FURY
This is not the only time that Kroger have come under fire recently on social media.
On November 29, an angry shopper took to the social media p-platform X to complain about the supermarket always being out of the items they need.
This forces them to go to other places when they are in need of a few bits.
The post read: “Every single time I go there they are always out of something I need, so I end up driving 3x as far to Walmart.
“I just ran to Kroger for two items, and they are out of both. From now on I’m just going to Walmart.”
Kroger delivery policy
Kroger offers same day delivery via Instacart
Shoppers can pay $6.95 for delivery within two hours.
Those who need something quicker can get items in as little as 30 minutes.
Orders must be a minimum of $10 to get quicker delivery.
Customers can save $15 on their first delivery order of $75 or more
Kroger replied: “Hi! Thank you for bringing this to our attention.
“We Suggest you sending us private message to provide you with the best assistance, Thank you. Looking forward to hearing from you.”
The customer was quick to hit back at the response, saying that it was pointless, and not completely their fault.
He wrote: “Why bother? I have been assured the issues are on the distribution side. Stores order product that doesn’t show up.”
The post sparked responses from similarly annoyed customers.
One person said: “Yeah our Kroger used to be amazing. Had great butchers and everything. It’s done totally downhill.”
Another commented: Made that bold move years ago.”
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