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BEST BUY admitted that a situation ‘wasn’t ideal’ after a customer took to social media with a complaint.
Posted to X, the customer bemoaned that they “waited for an hour” trying to obtain a receipt. The customer received an apologetic reply from Best Buy’s official account.
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In an initial tweet to @BestBuy, the shopper wrote, “Best Buy is a joke.”
They continued, “I spent an hour in the store trying to get a receipt.”
“One associate and two supervisors couldn’t find it; what is that?”
They swiftly ended the tweet, calling the experience ‘despicable’.
Best Buy’s official X account replied to the scathing message.
In a reply, Best Buy wrote, “I can understand not being able to locate your receipt or having the store not find it isn’t ideal.”
The Best Buy employee then encouraged the shopper to get in touch with more detail so that they could further assist with the problem.
“Please DM us the name, location, date, and approximate time.”
The lengthy message required more information to be confirmed to best help.
The shopper didn’t respond anymore to the message thread, so we’re assuming the detail exchange continued in a private message.
This happened a few days ago, and isn’t the first time the retailer has come under fire over in-store experiences.
Just last week, a customer took to X to express that they’d found ‘a huge discrepancy’ in Best Buy’s return policy.
Last month, Best Buy was forced to respond after a shopper threatened to return all items after having ‘the worst experience in store.’
Best Buy’s Return Policy
Most products
- Can be returned within 15 days
- Can be retuned within 60 days for My Best Buy Plus and My Best Buy Total members
Activatable devices (cell phones, cellular tablets, mobile hotspots, and cellular wearables)
- Can only be returned within 14 days
